Shipping, without the guesswork.

Our delivery area is the contiguous 48 United States. We do not ship to Alaska, Hawaii, US territories, military addresses or international destinations. Please use a complete street address that can receive parcels.

Two parts to your delivery estimate

Processing: 1–3 business days. This covers preparing your order before it is handed to the carrier.

Transit: an estimated 4–12 business days after dispatch. Transit and processing are separate. Business days are Monday through Friday, excluding public holidays. Estimates are not guaranteed arrival dates; weather, carrier disruption and other delays can affect delivery.

Shipping charges

• Orders with a merchandise subtotal of $59 or more: free standard shipping.
• Orders below $59: $6.99 standard shipping.

The threshold is based on the merchandise subtotal after any discounts and before taxes or shipping. The applicable charge appears in your bag and at checkout once your delivery address is entered. We do not offer paid express shipping.

Tracking and delivery

When tracking is available for your dispatched order, the shipping update will include it. A label may appear before the first carrier scan. Tracking can take time to update between facilities. Multiple items may arrive separately without an additional shipping charge.

Check your delivery details before submitting an order. If you notice an error, contact us promptly. We can attempt a correction while an order is being prepared, but changes cannot be guaranteed once it is dispatched.

If something is late, missing or damaged

Email hello@totopiacarry.com with your order number and the issue. For a package marked delivered, check the delivery location and anyone who may have accepted it, then contact us if it is still missing. If an item arrives damaged, keep the packaging and photographs so we can help resolve the problem.

If we learn that shipment cannot take place within the stated processing time, we will notify you of a revised estimate and your option to cancel for a refund. We will seek your consent to a delay where required; if you do not consent, we will cancel and refund as required by applicable law.

Toytopia LLC · Totopia Carry
Aurora, CO 80012, United States
hello@totopiacarry.com · 0000000000
Customer care: Monday–Friday, 9 a.m.–5 p.m. Eastern Time