A clear path for returns.

You may request a return within 30 days after your bag is delivered. Please keep it unused, in its original condition and original packaging, with all included parts. Looking it over is fine; carrying it for a day is use.

How to return your bag

1. Contact hello@totopiacarry.com with your order number, the item you want to return and the reason. For damage, a defect or the wrong item, include photographs if possible.
2. We will provide return instructions and the mailing address. Contact us before sending a package so it can be identified and routed correctly.
3. Pack the unused bag with its original packaging and your order reference. Use a tracked service and keep your mailing receipt until the return is resolved.

Returns are handled by Toytopia LLC in Aurora, Colorado. The return address is provided with your instructions. Do not send returns to an address printed on the delivery parcel.

Who pays return shipping?

We cover return shipping when the item is defective, incorrect or damaged in transit. Contact us so we can arrange the appropriate return method before you pay postage. For a change of mind, color preference or other non-quality reason, you cover the return shipping cost.

We do not charge a restocking fee. Original standard shipping charges are not refundable for a change-of-mind return. If we sent a defective, damaged or incorrect item, we will also refund the original shipping charge attributable to that item.

Inspection and refunds

We inspect returns within 3–5 business days of receiving them. If the return meets the conditions above, we initiate a refund to the original payment method after inspection. Your bank or payment provider controls how long the credit takes to appear. We will explain any return that does not qualify; used items or missing packaging may prevent a change-of-mind return.

Damaged, defective or incorrect items

Contact us when you discover the issue. Retain the bag and packaging while we arrange a remedy. We will work with you on an appropriate replacement or refund. These return conditions do not limit any rights you have under applicable law.

Exchanges and cancellations

For another color or style, request a return and place a separate order after deciding what you want. Contact us promptly to request a cancellation. We can attempt to stop an order before dispatch; if it has already shipped, the normal return process applies.

Toytopia LLC · Totopia Carry
Aurora, CO 80012, United States
hello@totopiacarry.com · 0000000000
Monday–Friday, 9 a.m.–5 p.m. Eastern Time