A few things you might be wondering.
Practical answers for choosing, ordering and caring for your bag.
Where do you ship?
We deliver to the contiguous 48 United States. Alaska, Hawaii, US territories, military addresses and international destinations are outside our delivery area.
How long does delivery take?
Processing takes 1–3 business days. Transit is estimated at 4–12 business days after dispatch. These are separate periods and are not guaranteed arrival dates.
What does shipping cost?
Standard shipping is free when your merchandise subtotal is $59 or more, after discounts and before tax. Below $59, standard shipping is $6.99.
How do I compare bag sizes?
Measure the things you carry, then compare with the body measurements listed for that bag. Outside dimensions do not equal usable interior space; allow room for seams, lining and the opening. A photograph alone cannot establish device fit.
Are all straps adjustable?
No. Check the individual listing for confirmed strap information. If a strap length or adjustment range is not listed and it matters to you, contact us before ordering.
What is the difference between leather and PU?
Leather is an animal-derived material; PU is a synthetic alternative. We identify the material on each product page. Texture and finish vary by style, so compare individual listings rather than assuming all bags have the same feel.
Can I machine wash my bag?
Do not machine wash unless an item-specific care instruction explicitly permits it. Start with a soft dry cloth, avoid soaking, and follow the material and care guide for a cautious cleaning approach.
Can I return a bag?
Request a return within 30 days of delivery. It must be unused, in original condition and packaging, with all included parts. Contact us for instructions before mailing it.
Who pays return shipping?
We cover return shipping for defects, the wrong item or transit damage. For a change of mind or other non-quality reason, the customer pays. We do not charge a restocking fee.
When will my refund arrive?
We inspect a received return within 3–5 business days, then initiate an approved refund to the original payment method. The bank or payment provider determines when it appears.
What is included with a bag?
Each listing states what is included. Styling props, clothing and the personal belongings shown in photographs are not included unless specifically stated.
How can I contact you?
Email hello@totopiacarry.com, call 0000000000 or use our contact form. Customer care hours are Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
Still need help? Contact Totopia Carry.